We are here to make your special day a memorable one.

Terms & Conditions

We are here to make your trip memorable and provide you with your best possible service. To enable us to do this we need you to read and understand the following terms and conditions of our service. It is deemed that the person making the booking/paying the deposit be known as the “hirer” and accepts the terms & conditions and the responsibility for all persons in the vehicle.

For the comfort and safety of all our passengers and drivers, all our vehicles are strictly No Smoking.

We are not permitted, by law, to carry more than 8 passengers.

All bookings must be confirmed with a non-refundable deposit of £30/£50/£100 depending on the type of hire.

If the client requires a change to either the booked date or time then Hi-Profile Limousines will try to accommodate this, but any quoted & agreed prices are for the previously arranged date and time, so any change may be subject to additional fees. However if the requested change is not possible then any deposit paid will be forfeit.

Full payment or outstanding balance to be made 7 days prior to date vehicle is required (or at time of booking if late booking available) unless cash on the day has been agreed.

Bookings are not confirmed until a deposit is received.

Should the full payment for bookings not be received within the stated time or other arrangements agreed, we reserve the right to cancel the booking without notice.

Whilst every effort will be made to supply the requested vehicle, if for what ever reason this is not possible, we reserve the right to substitute this for a similar vehicle.

All breakages and/or damage to the vehicle, or any of the contents, will be the responsibility of the hirer and will be charged accordingly.

There is a fixed valeting fee of £100 should any person(s) be found to have vomited, soiled etc in the vehicle, chargeable to the person placing the booking.

Should any soiling or damage to the vehicle be caused by the hirer’s party, causes the vehicle to be off the road or out of service, the hirer will be responsible for all costs to repair and cover loss of any work already booked in for that vehicle.

The chauffeur has the right, as he/she sees fit, to stop the vehicle or refuse entry to the vehicle at any point and ask any person(s) to leave if they are not in a fit state to travel, damaging/mistreating the vehicle in any way, or their behaviour deemed detrimental/abusive to other persons, passengers, the vehicle or its contents.

If the vehicle should breakdown during your journey the chauffeur will do his/her best to get the vehicle repaired as quickly as possible or obtain another vehicle to complete the journey.

Whilst every effort will be made to get you to your destination at the appropriate time, neither Hi-Profile Limousines or the chauffeur can be held responsible for any hold up beyond our control such as bad weather, road works, traffic or vehicle breakdown etc.

No person(s) is allowed to stand with their heads out of any sun/moon roofs whilst the vehicle is travelling.

Please be aware of any obstacles, such as seating, drinks bars and transmission humps in the flooring when embarking/disembarking from the vehicle.

Passenger safety is very important. The wearing of seatbelts is recommended, however the responsibility of this is for the passengers. Child seats/boosters are not a legal requirement in the licensed vehicles.

Hi-Profile Limousines are not held responsible for any loss or damage to personal belongings.

Due to the size of the vehicle it may not always be possible to gain access to every address. Should this be the case at any collection/drop off or destination the chauffeur will stop at the closest, convenient point.

All pickup and return addresses must be confirmed before hire commences. Should this not be the case then it is up to the driver’s descetion and additional charges may apply.

If a scheduled pickup or return time not be adhered to by the hirer or anyone in their party, additional charges may apply or the vehicle may leave without them or the hire cancelled completely without refund.

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Comments or questions are welcome.

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